Policies

  • Payments are due at the time of service. We accept cash, check, credit and debit cards, and most flexible spending account payment cards.

  • Kindly give 24 hour notice if you are unable to make your appointment. A fee of $20 will be charged for acupuncture appointments missed without proper notice. Massage appointments that are missed without 24 hour notice will be charged for the full price of the massage, e.g. a missed 60 minute massage owes $60.

  • Due to our low sliding scale fees, we do not accept insurance claims. We are happy to provide you a receipt to submit for reimbursement.

  • If you are more than 20 minutes late for an appointment we reserve the right to reschedule you for a later available appointment time.

 

Tips for Patients

  • Be respectful of the space, use a quiet voice, and turn off your cell phone noises.

  • Come to treatments with a little food in your stomach and well hydrated.

  • Arrive 10 minutes before your appointment time to pay, use the restroom, and settle in.

  • New patients should arrive 15 minutes early to fill out paperwork.

  • Call us if you are running late.

  • Please cancel your appointment by phone, not by email.

  • Before your practitioner arrives at your recliner, have your shoes off, your sleeves and pants rolled up, and blankets in place.

  • Allow 60-90 minutes for first time appointments

  • Allow 45-60 minutes for return appointments.